|Frequently Asked Ordering & Shipping Questions|
Wet Pets USA
520 Hartford Tnpk
Vernon, CT. 06066
WetPetsUSA.com is only accepting Secure Online Orders at this time.
If you can not order via the internet call our Retail Store at 1 (860) 875-8265.
We accept the above credit cards for payment via our Secure Online Order Form.
Shipping Methods, Delivery Time, And Cost
WetPetsUSA.com is currently shipping all domestic shipments (In the United States) Via:
United Parcel Service (UPS)
---------------- Delivery Times---------------------
UPS GROUND ---- 2 to 7 business days
UPS 3 Day Select --- 3 business days
UPS 2nd Day Air--- 2 business days
UPS Next Day Air --- 1 business day
A Tracking Number will be sent to you after your package is shipped so you can get the exact Scheduled Delivery Date.
During the checkout process you will be given the option to choose one of these shipping methods listed above.
The shipping costs are the actual costs from the chosen carrier based on the shipping destination and weight of the products ordered.
The cost will be displayed to you during the checkout process after you enter your shipping address!
WetPetsUSA.com has one of the best Return Policies On The Internet!
If you receive the order and decide you do not want it or it was not what you were expecting simply return it to us at the address listed below and we will refund your credit card 100% of the cost of the product (this will not include the cost you paid to have it shipped to you).
520 Hartford Tnpk Ste B
Vernon, CT. 06066
1)We will send a prepaid UPS Shipping Label so you can return the product.
2)Then give you the option for a re-shipment or full credit.
****Opened Or Used Products Can Not Be Returned!
(Unless there is a problem with the product or it is damaged)
We do not Ship Outside the Continental United States
All of our products are covered by a manufacturer warranty.
(All claims must be dealt directly with the manufacturer).
Credit Card Security
Your online payment information is automatically encrypted to ensure maximum protection.